Dealer Training: Game Protection Seminar

What do the following major casino scams have in common?

  • $3,000,000 Baccarat Scam
  • $1,500,00 False Shuffle Scam
  • $1,000,000 Marker Scam
  • $500,000 Dice Scam
  • $3,000,000 Chip Cup Scam
  • $1,500,000 Camera up the Sleeve
  • $1,900,000 Marked Card Scam
  • $500,000 Baccarat Peek Scam

George Joseph was brought into the investigation as an Expert Witness to help prosecute the cheaters.

PROCEDURE IS STRONGER THAN THE MOVE
a game protection seminar designed for casino dealers
presented by George Joseph

Who meets more of your customers in a day . . . your Vice President or your Dealers? This is the first Game Protection Seminar designed specifically for casino dealers. Outside cheating moves are demonstrated live and sound gaming procedures are demonstrated and explained.

Did you know you can defeat most casino cheats if dealers follow strong game procedures? Well the same holds true in the battle against “Advantage Players.”

Games included are Blackjack, Roulette, Craps, Baccarat, Pai Gow Poker, Poker, Pai Gow Tiles, Carnival Games, Advantage Play

DEALER AS AN ENTERTAINER
a customer service program aimed at your “front line” employees
presented by Vic Taucer

How would most of your staff describe the function of a dealer? If the answer to our question is “grind work,” “get ‘em in the air,” “dummy up and deal” then you need the Dealer as and Entertainer program.

The Dealer as an Entertainer program redefines the role of your most important asset . . . your dealers. It introduces and reinforces the concept of entertainment-based training and thought process for your casino dealers and floor personnel. Your employees will begin to see the dealing job not as factory work but rather as performance work. Your operation and subsequent training methods should be based upon entertainment and a performance style thought process.

Vic Taucer, President of Casino Creations is also a Professor of Casino Management for the University and Community College System of Nevada. A noted author and speaker at most of the major casino gaming trade shows; Vic is also a columnist for many gaming publications.

A Check Up From The Neck Up

  • Attitude Adjustment
  • Body Language
  • Communication Skills
  • Matching
  • Pacing
  • Leading
  • Customer’s Perceptions
  • Difficult Customers
  • Customer Venting
  • Calling in Support
  • Service Standards for Table Game Employees
  • Do’s & Don’ts
  • Scripting
  • Timing
  • Proactive Listening
  • Correct Humor
  • Entertainment Based Training for Your Casino Staff

Contact George Joseph for a proposal to conduct this game protection seminar focused for casino personnel.